Under Settings → AI Assistant you can enable Nico, Add On Sport's artificial-intelligence chatbot. It appears as a floating chat on the event's public website and assists participants: it answers event questions, provides receipts and handles cancellation requests.
Enable the assistant
Turn on the Enable Nico on this event switch
If you embed the event on your website via iframe and want the chat to appear there too, enable Also show in embedded mode (iframe)
Click Save changes
Cost
The assistant has a per-registration cost, invoiced as an additional item in the settlement. The exact amount is set at account level and shown on the page itself.
Conversations
The Conversations tab stores the history of participants' conversations with Nico, with the number of verified conversations, so you can review them at any time.
Privacy (GDPR)
Conversations are recorded so the organizer can review them
Nico verifies the participant's identity (registration UUID, or email + ID number) before providing data or handling requests
It only answers about this event and the platform
The assistant must be enabled on your account. If you see the notice "The AI assistant is not enabled on your account", contact support from the chat.
When duplicating an event you can carry over the assistant's configuration too.