Under Settings → Cancellation Insurance you can offer your participants the ingood by Reale cancellation refund insurance.
Two ways to offer it
You can offer the insurance in two ways, depending on what suits your event:
Optional: you switch it on from the dashboard and each participant decides during registration whether to insure their entry. The participant pays for it and the organiser bears no cost.
Included for everyone: the event insures every entry and the cost is built into the fee, so the participant has nothing to decide. Insuring the whole event makes the price per participant much cheaper than buying it one by one. This option is set up with us when the event is created: contact us through the chat or at [email protected].
How it works
No cost for the organizer: the insurance is taken out and paid for by participants who want it, during their registration
If the participant cannot attend for one of the covered causes, they request the refund from the insurer under the insurance terms
The page itself links the insurance's setup guide, product information, general terms and privacy policy.
Requirements
Before enabling it, the event must meet two requirements. The page shows the status of each one and, if you try to turn the switch on without meeting them, it tells you exactly what is missing:
Requirement | Where to configure it |
The event's postal code | Event Information → Location tab |
Required form fields: first name, last name, ID number and date of birth | Registration form, marked as required |
Enable the insurance
Go to Settings → Cancellation Insurance
Turn on the ingood by Reale cancellation refund insurance switch
Click Save changes
From that moment on, participants will see the option to take out the insurance when registering. The cost is borne by the participant.
The insurance must be enabled on your organizer account. If the page says it is not available for your organizer, contact support from the chat.