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Emails, sender and languages

How club emails are sent, the template gallery (platform emails included), sending a sample and which languages users and families see.

Where to find it: Settings → Emails and Settings → General.

Every email (receipts, reminders, campaigns, messages) goes out as “Club name

” with the club template: your logo, in its real proportions, and your colour. The gallery in Settings → Emails shows each template as the recipient gets it, with its subject and when it is sent.

How to do it

  1. In Settings → Emails review the gallery: club emails (welcome, receipt, reminder, card authorisation…) and platform emails, sent automatically when due: “Panel invitation” (when inviting by email), “Access granted” (when creating a user with access) and “Password reset” (when a new password is requested from the sign-in page).

  2. Press “Send a sample”, enter the destination address and you will receive an example of each template in that inbox. These sends count towards the plan’s monthly sending limit.

  3. In Settings → General change the sender local part (your-club@…) and the logo; the legal footer of receipts is edited in Settings → Billing.

  4. In Settings → General tick the enabled languages; each user picks theirs and so do families.

Keep in mind

  • Email opt-outs are respected automatically (suppressions) and can be reviewed.

  • Each template can be opened in a separate tab to see it full size.

Frequently asked questions

Can I send from my own email domain?

Ask us: a verified domain is configured for your club.

Does the sample go to my email by default?

No: the dialog always asks for the destination address, so you can send it to a colleague or another inbox.

See also

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