Short answers to what we are asked most. Each links to the corresponding guide in this category.
Frequently asked questions
A family says they cannot see their child
The email they sign in with does not match the child’s or the guardian’s record. Put that email on the guardian’s record (parent/guardian relationship) and have them press “Link my records” in Settings.
How do I collect the September fee from everyone?
Assign the fee (by member type or team), generate the period charges and confirm them. Direct debits go in a SEPA batch; the rest pay online or by transfer.
I want to deduct €50 from an athlete as aid
Record → Payments → Credits and extras → new €50 credit; it applies on their next receipt with its concept.
Can I keep official accounting to file accounts?
Yes: Administration → Official accounting produces journal, ledger, statements, VAT and fixed assets with your country’s chart and closes the year.
How do I put the shop on my website?
Website → Pages → Predefined page → Shop. The public shop already exists at your-club.addon-sport.link/tienda.
Do coaches see amounts?
No. Only treasury roles see payments and amounts.
How do members book a court or lane?
Create the facility in Sports area → Facilities with “members can book”; they book in Personal area → Bookings.
Does it work in several languages?
Yes: Spanish, English and French across the panel, personal area, emails and public website.
Can I export my data?
Yes: every list (people, families, teams, charges, payments, licences, books…) has “Export” to Excel, CSV, PDF or text, with the columns you choose and every filtered row, not only the page.
How do I remove a member mid-month?
Record → Member → “Leave” with a date; the fee closes. Cancel the month’s charge if you do not want to collect it, or leave it pending.
Is there a limit on photos or documents?
It depends on the plan; see Settings → Plan.
How do I contact support?
Through the support chat, bottom-right once you are inside the panel, the console or the personal area. Also from Help in the side menu, or by writing to [email protected].
Can I change the language or use dark mode?
Yes: the user menu at the bottom of the sidebar has Language (flags) and Appearance (light, dark or automatic); also in My account. Families change the language from the header of their personal area.