Refunds let you return a registration's amount to the participant, fully or partially. They are executed from the participant list.
How to process a refund
Go to Participants on the event dashboard
Locate the registration and open its actions
Select the refund option
Enter the amount to refund. It cannot exceed the registration's maximum refundable amount
Confirm
The refund is processed directly against the payment gateway the registration was charged with, and the result is recorded in the system.
The charge operation's fee is kept even when the amount is refunded: the payment processing has already taken place. See My pricing.
Refunds with several charges
If the registration had several charges (for example, a later add-on), the refund may be split into several operations. If any fails, the panel tells you the partial amount that was processed so you can complete the rest.
Where refunds show up
In the event's financial summary, on the Refunds line, deducted from earnings
In the event's operations history, where each operation appears with its type (Charge or Refund), date, concept, method, amount, fee and status, along with the totals charged, refunded and the fees
Timing
Once the refund is processed, how long it takes the participant to see the money in their account depends on their bank (usually a few working days).