Where to find it: Settings → Users with access (the same panel exists in the platform console, inside each organisation).
Every club person who needs the panel is added with a role, in one of two ways: invite by email (they receive a link and create their account) or create the user directly with name, email and role. Families need none of this: they enter the personal area with the email on their record.
How to do it
Invite: press “Invite by email”, enter the email and the role. The person receives an email with a link to the invitation page, where they see the club logo, the role and who invited them; they create their account with that same email (or sign in if they already have one) and the invitation is accepted instantly.
Create: press “Create user” and enter name, email, role and, optionally, a password. Without a password they receive the “You now have access to your club” email with a link to choose one (they can also sign in with Google using that email). If the email already has an Add On Sport account, only the access to your club with that role is added.
Change the role from the dropdown in the list or press “Remove access” to revoke it; you can invite them again whenever you like.
Under “Pending invitations” you see the ones not yet accepted, with role and expiry date: “Copy link” to send it through another channel (WhatsApp, for example) and “Cancel invitation” to void it; the link stops working immediately.
Available roles
Owner and admin: everything, including plan, billing and integrations.
Manager: all day-to-day work except the plan.
Treasurer: the basics plus payments, batches, book and accounting.
Sports director: full sports area and people.
Coach: only their teams: sessions, attendance, observations, progress and team messages.
Staff: read access to people and agenda, useful for reception or access control.
Keep in mind
Treasury roles (owner, admin, manager and treasurer) are the only ones who see amounts.
A coach can also be a member: their record and personal-area access are independent of the panel role.
Invitations expire after 14 days; if one expires, cancel it and send a new one or create the user directly.
If the person opens the invitation while signed in with another account, the page warns them and asks them to sign in with the invited email.
Frequently asked questions
How many users can I have?
It depends on the plan; see Settings → Plan and usage. Families do not count as users.
The invitation does not arrive
Check the spam folder and that the email is correct. From “Pending invitations” you can copy the link and send it by WhatsApp, or cancel it and create the user directly with a temporary password.